Returns & Refunds

Last updated: 25 October 2026

We want you to love what you order. If something is not right, email us at hello@lanthornia.co.uk and we will sort it out.

If you change your mind

You can cancel your order and return it for a refund. Please email hello@lanthornia.co.uk with your order number within 14 days of the day you receive your order. You then have a further 14 days to send the items back to us.

Please do not send anything back until we have replied with return instructions and a return address. Items must be unused and in their original condition and packaging, with your order number and name clearly marked on the outer packaging. Please use a tracked service and keep your proof of postage, as you are responsible for the parcel until it reaches us. If you change your mind, you pay the cost of returning the item.

Once your return has been received and checked, we refund the price of the items and the standard delivery you paid. Refunds are made to your original payment method within 14 days of us receiving the return, and can take up to 5 working days to show in your account.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or not as described, or we send the wrong item, please email hello@lanthornia.co.uk as soon as possible, ideally within 14 days of delivery. Include your order number and clear photographs of the item and its packaging. We will arrange a replacement or a refund, and we will cover any return postage. Please do not send the item back until we have given you instructions.

If your parcel has not arrived

All parcels are tracked. If your tracking has not shown delivery 3 working days after dispatch (5 working days for the Highlands, Islands and Northern Ireland), please email hello@lanthornia.co.uk with your order number and we will investigate. If the parcel is confirmed lost, we will send a replacement or refund you.

Cancelling or changing an order

Orders are processed automatically and usually dispatched the same working day. If you need to cancel or change an order, email hello@lanthornia.co.uk straight away. We will do our best to stop it before dispatch, and if we do, you will receive a full refund. We cannot recall a parcel that has already been dispatched, but you can then return it as described above.

Your legal rights

Nothing in this policy affects your statutory rights under UK consumer law.

Contact

Email: hello@lanthornia.co.uk. We reply to every message by email.